FAQ

Yep. 100% New Zealand owned and operated.

We’re based in the Waikato region, in the North Island of New Zealand. We ship our products from our distribution warehouse here in the outskirts of Hamilton.

All of our NZ wool garments are made using a blend of traditional techniques and modern technology in the valleys of Mount Everest in Nepal. We believe in sustainable business practices —our team is paid a fair living wage, and we’ve been working with them for over fifteen years.

We hate waiting too, but this happens sometimes. Sign up to be notified when we restock and you’ll be notified when it’s back. Simply visit the page of the product you’re interested in and click “NOTIFY ME WHEN AVAILABLE”.

We accept payment via credit card (Visa, Mastercard), Paypal, Afterpay USA, and Laybuy USA.    All orders are charged in US$.

Afterpay and Laybuy offer  interest-free payment plans for online purchases. Buy and receive what you want today and pay it off in either weekly or fortnightly equal installments. There are no hidden fees or costs involved.
To use, simply select Afterpay or Laybuy as your payment method when you reach checkout. You will then be directed to the third party provider’s website. Login or register, enter your details, and confirm your payment. Your payment schedule will be emailed to you, and your order will be dispatched by Mount Kiwi within 2 business days.

Ooh, lucky you! To redeem your promo code, just enter the code into the discount code box at checkout and click ‘apply’. If you place an order and forget to apply the promo code, drop us a note at hello@mountkiwi.com and we’ll adjust the price of your order if it falls within the terms and conditions of the promotion.

Who doesn’t love a good sale? Browse our sale items for seasonal discounts and offers.

When making a purchase from overseas, your order may incur duties and/or custom taxes by your local government when delivery is made. Mount Kiwi is not liable for these charges, and we’re unable to process any refunds or reimbursements of these costs. Unsure? Contact your local customs office to find out more about these charges before placing your order.

Fear not! If your item hasn’t shipped yet, you can request to change your order by getting in touch at +64 272-950-480 or hello@mountkiwi.com. Once your order has been shipped, we’re unfortunately unable to make the change. The good news? You can Start a Return once your item has been received.

Log in to your account and you’ll be taken directly to your order history page where you can check the status of your order/s. If you’re already logged into your account, click your name in the top right corner of our website to be taken to your account.

If you haven’t received an email confirmation within 2 hours of placing your order, please reach out to us at hello@mountkiwi.com. (Please remember to also check your spam/junk folder).

Our garments are made up of a 100% New Zealand wool outer layer with a fleece-lined inner. We’re all about maximum comfort and warmth on the inside and durability on the outside.

We use a blend of Romney and Perendale wool, sourced from the fertile plains of the South Island of New Zealand. All wool we source is 100% New Zealand grown.

To keep your Mount Kiwi garment in tip top shape, we recommend a gentle hand-wash. Haven’t got time? It’s perfectly fine to wash your items by machine but they MUST go on the ‘Delicate’, ‘Handwash’ or ‘Wool’ cycles using only cold water. Our garments like gentle, cold, and slow spin cycles. They’ll only shrink if they’re exposed to heat, so keep it away from the dryer and dry it on a flat surface in the shade.

Each of our wool garments has a feather-soft fleece lined inner, meaning you won’t experience any itchiness on the skin. Our wool hoodies & pullovers are warm, snug, and free from irritation.

Different brands have their own unique measurements.  To be sure, review our size guide and double-check your garment will fit your body measurements.

Check out our size guide , which breaks down recommended sizes by weight and height. If you’re still unsure, get in touch with us on +64-272-950-480 (NZST) or email us at hello@mountkiwi.com and a member of our team will be happy to recommend the best size for you.

We get it, mistakes happen. In the event that you order the wrong size, you can Start a Return within 3 days of receiving the order. We will contact you via email within 1-2 business days to confirm whether or not your preferred size is available. Should your preferred size be out of stock, simply send back your item for a full refund. 

All orders to the United States qualify for free shipping! 

Once your order has been placed, we’ll process it within 1-2 business days. Standard shipping time to the United States is 4-10 business days.  However, due to circumstances outside our control due to Covid, please understand delivery times may be delayed. 

Once your order has been dispatched, we’ll email you a shipping confirmation email with your tracking details. Didn’t receive a shipping confirmation? Please check your spam folder.  If all else fails, get in touch with us at hello@mountkiwi.com and we’ll supply you with a copy of your tracking number.

Mount Kiwi is committed to providing exceptional quality service and products. But we understand that sometimes things aren’t quite right. We accept return requests within 3 days of an item being received, provided they meet our Returns Policy guidelines.

You sure can! Head to Start a Return . You’ll hear back from us within 1-2 business days with further instructions.
Please don’t send anything until you hear back from us, as this could cause unnecessary delays.

Afterpay will adjust the payment schedule and refund you in full. For further information and questions about third party payment provider refund processes, please reach out to the Afterpay customer service team: www.afterpay.com

No worries! As long as the item is returned in brand-new condition (unworn and unwashed) and has the original swing tag attached, you can Start a Return.

Mount Kiwi is 100% dedicated to providing quality products to our customers. All Mount Kiwi products carry a guarantee on faulty workmanship and materials. We hope you love your new pure NZ wool garment, but if something’s not quite right, please Start a Return within 3 days of receiving your faulty item. For more details, please read our Returns Policy.

If you aren't 100% happy with your purchase, simply send it back to us within 3 days of receiving it for a full refund.  Your items must be in the same brand new condition in which they were originally shipped (unworn, unwashed, with the original swing-tags still attached).  To request a refund please Start a Return . For more details, please refer to our Returns Policy.